Global Workforce Management Software Market Size, Status and Forecast 2027

  • Published Date : 09-08-2021
  • Pages : 97
  • Report Id : 17000
  • Categories : Services

This report studies the global Workforce Management Software market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Workforce Management Software market by companies, region, type and end-use industry.

Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
The global market of Workforce Management Software industry are growing steady, giant manufactures mainly distribute in America and Europe. America has a long history and unshakable status in this industry, like Kronos and Infor, both have perfect products. As to Kronos, the orkforce Management Software has become a global leader. In Germany, it is ATOSS that leads the technology development.
The Workforce Management Software industry concentration is high; there are a few major manufacturers accounting for the majority share of the Workforce Management Software industry, such as Kronos, Infor, Verint and NICE Systems.
Moreover, the sudden growth in mobile devices and applications has also contributed to the growth of workforce management. Mobile workforce is leveraging the benefits of mobile apps, which are easily accessible anytime and anywhere; therefore, the demand for mobile workforce management is very high and is expected to surpass the demand for web-based WFM in the years to come.
This industry is affected by the economy and policy, so itā s important to put an eye to economic indexes and leadersā prefer. With the global economic recovery, more and more people pay attention to rising IT spending, especially in underdevelopment regions that have a large population and fast economic growth, the need of Workforce Management Software will increase.
In 2020, the global Workforce Management Software market size was 2080 million US$ and it is expected to reach 3820 million US$ by the end of 2027, with a CAGR of 7.9% during 2021-2027.

This report focuses on the global top players, covered
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India

Market segment by Type, the product can be split into
On-premises
Saas Cloud-Based

Market segment by Application, split into
<100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
>5000 Employees

The study objectives of this report are:
To study and forecast the market size of Workforce Management Software in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Workforce Management Software are as follows:
History Year: 2016-2020
Base Year: 2020
Estimated Year: 2021
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders
Workforce Management Software Manufacturers
Workforce Management Software Distributors/Traders/Wholesalers
Workforce Management Software Subcomponent Manufacturers
Industry Association
Downstream Vendors

Available Customizations
With the given market data, offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Workforce Management Software market, by end-use.
Detailed analysis and profiles of additional market players.
End of Summary


Table of Contents

Global Workforce Management Software Market Size, Status and Forecast 2027
1 Industry Overview of Workforce Management Software
1.1 Workforce Management Software Market Overview
1.1.1 Workforce Management Software Product Scope
1.1.2 Market Status and Outlook
1.2 Global Workforce Management Software Market Size and Analysis by Regions (2016-2021)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 Workforce Management Software Market by Type
1.3.1 On-premises
1.3.2 Saas Cloud-Based
1.4 Workforce Management Software Market by End Users/Application
1.4.1 <100 Employees
1.4.2 100-499 Employees
1.4.3 500-999 Employees
1.4.4 1,000-4,999 Employees
1.4.5 >5000 Employees

2 Global Workforce Management Software Competition Analysis by Players
2.1 Workforce Management Software Market Size (Value) by Players (2016-2021)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 Kronos
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.2 Infor
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.3 Verint
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.4 NICE Systems
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.5 Aspect
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.6 Workforce Software
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.7 Clicksoftware
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.8 Calabrio
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.9 ATOSS
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.10 Genesys
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Workforce Management Software Revenue (Million USD) (2016-2021)
3.11 Monet Software
3.12 InVision AG
3.13 Teleopti

4 Global Workforce Management Software Market Size by Type and Application (2016-2021)
4.1 Global Workforce Management Software Market Size by Type (2016-2021)
4.2 Global Workforce Management Software Market Size by Application (2016-2021)
4.3 Potential Application of Workforce Management Software in Future
4.4 Top Consumer/End Users of Workforce Management Software

5 United States Workforce Management Software Development Status and Outlook
5.1 United States Workforce Management Software Market Size (2016-2021)
5.2 United States Workforce Management Software Market Size and Market Share by Players (2016-2021)
5.3 United States Workforce Management Software Market Size by Application (2016-2021)

6 Europe Workforce Management Software Development Status and Outlook
6.1 Europe Workforce Management Software Market Size (2016-2021)
6.2 Europe Workforce Management Software Market Size and Market Share by Players (2016-2021)
6.3 Europe Workforce Management Software Market Size by Application (2016-2021)

7 China Workforce Management Software Development Status and Outlook
7.1 China Workforce Management Software Market Size (2016-2021)
7.2 China Workforce Management Software Market Size and Market Share by Players (2016-2021)
7.3 China Workforce Management Software Market Size by Application (2016-2021)

8 Japan Workforce Management Software Development Status and Outlook
8.1 Japan Workforce Management Software Market Size (2016-2021)
8.2 Japan Workforce Management Software Market Size and Market Share by Players (2016-2021)
8.3 Japan Workforce Management Software Market Size by Application (2016-2021)

9 Southeast Asia Workforce Management Software Development Status and Outlook
9.1 Southeast Asia Workforce Management Software Market Size (2016-2021)
9.2 Southeast Asia Workforce Management Software Market Size and Market Share by Players (2016-2021)
9.3 Southeast Asia Workforce Management Software Market Size by Application (2016-2021)

10 India Workforce Management Software Development Status and Outlook
10.1 India Workforce Management Software Market Size (2016-2021)
10.2 India Workforce Management Software Market Size and Market Share by Players (2016-2021)
10.3 India Workforce Management Software Market Size by Application (2016-2021)

11 Market Forecast by Regions, Type and Application (2021-2027)
11.1 Global Workforce Management Software Market Size (Value) by Regions (2021-2027)
11.1.1 United States Workforce Management Software Revenue and Growth Rate (2021-2027)
11.1.2 Europe Workforce Management Software Revenue and Growth Rate (2021-2027)
11.1.3 China Workforce Management Software Revenue and Growth Rate (2021-2027)
11.1.4 Japan Workforce Management Software Revenue and Growth Rate (2021-2027)
11.1.5 Southeast Asia Workforce Management Software Revenue and Growth Rate (2021-2027)
11.1.6 India Workforce Management Software Revenue and Growth Rate (2021-2027)
11.2 Global Workforce Management Software Market Size (Value) by Type (2021-2027)
11.3 Global Workforce Management Software Market Size by Application (2021-2027)

12 Workforce Management Software Market Dynamics
12.1 Workforce Management Software Market Opportunities
12.2 Workforce Management Software Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Workforce Management Software Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Workforce Management Software Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
Methodology
Analyst Introduction
Data Source
List of Tables and Figures

Figure Global Workforce Management Software Market Size (Million USD) Status and Outlook (2016-2021)
Table Global Workforce Management Software Revenue (Million USD) Comparison by Regions (2016-2021)
Figure Global Workforce Management Software Market Share by Regions (2016-2021)
Figure United States Workforce Management Software Market Size (Million USD) and Growth Rate by Regions (2016-2021)
Figure Europe Workforce Management Software Market Size (Million USD) and Growth Rate by Regions (2016-2021)
Figure China Workforce Management Software Market Size (Million USD) and Growth Rate by Regions (2016-2021)
Figure Japan Workforce Management Software Market Size (Million USD) and Growth Rate by Regions (2016-2021)
Figure Southeast Asia Workforce Management Software Market Size (Million USD) and Growth Rate by Regions (2016-2021)
Figure India Workforce Management Software Market Size (Million USD) and Growth Rate by Regions (2016-2021)
Table Global Workforce Management Software Revenue (Million USD) and Growth Rate (%) Comparison by Product (2016-2021)
Figure Global Workforce Management Software Revenue Market Share by Type in 2017
Figure On-premises Market Size (Million USD) and Growth Rate (2016-2021)
Figure Saas Cloud-Based Market Size (Million USD) and Growth Rate (2016-2021)
Figure Global Workforce Management Software Market Share by Application in 2017
Figure Workforce Management Software Market Size (Million USD) and Growth Rate in <100 Employees (2016-2021)
Figure Workforce Management Software Market Size (Million USD) and Growth Rate in 100-499 Employees (2016-2021)
Figure Workforce Management Software Market Size (Million USD) and Growth Rate in 500-999 Employees (2016-2021)
Figure Workforce Management Software Market Size (Million USD) and Growth Rate in 1,000-4,999 Employees (2016-2021)
Figure Workforce Management Software Market Size (Million USD) and Growth Rate in >5000 Employees (2016-2021)
Table Workforce Management Software Market Size (Million USD) by Players (2016-2021)
Figure Workforce Management Software Market Size Share by Players in 2016
Figure Workforce Management Software Market Size Share by Players in 2017
Table Kronos Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of Kronos (2016-2021)
Figure Kronos Workforce Management Software Business Revenue Market Share (2016-2021)
Table Infor Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of Infor (2016-2021)
Figure Infor Workforce Management Software Business Revenue Market Share (2016-2021)
Table Verint Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of Verint (2016-2021)
Figure Verint Workforce Management Software Business Revenue Market Share (2016-2021)
Table NICE Systems Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of NICE Systems (2016-2021)
Figure NICE Systems Workforce Management Software Business Revenue Market Share (2016-2021)
Table Aspect Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of Aspect (2016-2021)
Figure Aspect Workforce Management Software Business Revenue Market Share (2016-2021)
Table Workforce Software Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of Workforce Software (2016-2021)
Figure Workforce Software Workforce Management Software Business Revenue Market Share (2016-2021)
Table Clicksoftware Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of Clicksoftware (2016-2021)
Figure Clicksoftware Workforce Management Software Business Revenue Market Share (2016-2021)
Table Calabrio Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of Calabrio (2016-2021)
Figure Calabrio Workforce Management Software Business Revenue Market Share (2016-2021)
Table ATOSS Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of ATOSS (2016-2021)
Figure ATOSS Workforce Management Software Business Revenue Market Share (2016-2021)
Table Genesys Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of Genesys (2016-2021)
Figure Genesys Workforce Management Software Business Revenue Market Share (2016-2021)
Table Monet Software Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of Monet Software (2016-2021)
Figure Monet Software Workforce Management Software Business Revenue Market Share (2016-2021)
Table InVision AG Basic Information List
Table Workforce Management Software Business Revenue (Million USD) of InVision AG (2016-2021)
Figure InVision AG Workforce Management Software Business Revenue Market Share (2016-2021)
Table Teleopti Basic Information List
Table Global Workforce Management Software Market Size (Million USD) by Product (2016-2021)
Figure Global Workforce Management Software Revenue Market Share (%) by Product (2016-2021)
Figure Global Workforce Management Software Market Share by Product in 2017
Table Global Workforce Management Software Market Size by Application (2016-2021)
Figure Global Workforce Management Software Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Workforce Management Software
Figure United States Workforce Management Software Market Size (Million USD) and Growth Rate (2016-2021)
Table United States Workforce Management Software Market Size (Million USD) by Players (2016-2021)
Figure United States Workforce Management Software Market Size Share by Players in 2016
Figure United States Workforce Management Software Market Size Share by Players in 2017
Table United States Workforce Management Software Market Size by Application (2016-2021)
Figure United States Workforce Management Software Revenue Market Share (%) by Application (2016-2021)
Figure United States Workforce Management Software Market Size Share by Application in 2017
Figure Europe Workforce Management Software Market Size (Million USD) and Growth Rate (2016-2021)
Table Europe Workforce Management Software Market Size (Million USD) by Players (2016-2021)
Figure Europe Workforce Management Software Market Size Share by Players in 2016
Figure Europe Workforce Management Software Market Size Share by Players in 2017
Table Europe Workforce Management Software Market Size by Application (2016-2021)
Figure Europe Workforce Management Software Revenue Market Share (%) by Application (2016-2021)
Figure Europe Workforce Management Software Market Size Share by Application in 2017
Figure China Workforce Management Software Market Size (Million USD) and Growth Rate (2016-2021)
Table China Workforce Management Software Market Size (Million USD) by Players (2016-2021)
Figure China Workforce Management Software Market Size Share by Players in 2016
Figure China Workforce Management Software Market Size Share by Players in 2017
Table China Workforce Management Software Market Size by Application (2016-2021)
Figure China Workforce Management Software Revenue Market Share (%) by Application (2016-2021)
Figure China Workforce Management Software Market Size Share by Application in 2017
Figure Japan Workforce Management Software Market Size (Million USD) and Growth Rate (2016-2021)
Table Japan Workforce Management Software Market Size (Million USD) by Players (2016-2021)
Figure Japan Workforce Management Software Market Size Share by Players in 2016
Figure Japan Workforce Management Software Market Size Share by Players in 2017
Table Japan Workforce Management Software Market Size by Application (2016-2021)
Figure Japan Workforce Management Software Revenue Market Share (%) by Application (2016-2021)
Figure Japan Workforce Management Software Market Size Share by Application in 2017
Figure Southeast Asia Workforce Management Software Market Size (Million USD) and Growth Rate (2016-2021)
Table Southeast Asia Workforce Management Software Market Size (Million USD) by Players (2016-2021)
Figure Southeast Asia Workforce Management Software Market Size Share by Players in 2016
Figure Southeast Asia Workforce Management Software Market Size Share by Players in 2017
Table Southeast Asia Workforce Management Software Market Size by Application (2016-2021)
Figure Southeast Asia Workforce Management Software Revenue Market Share (%) by Application (2016-2021)
Figure Southeast Asia Workforce Management Software Market Size Share by Application in 2017
Figure India Workforce Management Software Market Size (Million USD) and Growth Rate (2016-2021)
Table India Workforce Management Software Market Size (Million USD) by Players (2016-2021)
Figure India Workforce Management Software Market Size Share by Players in 2016
Figure India Workforce Management Software Market Size Share by Players in 2017
Table India Workforce Management Software Market Size by Application (2016-2021)
Figure India Workforce Management Software Revenue Market Share (%) by Application (2016-2021)
Figure India Workforce Management Software Market Size Share by Application in 2017
Figure Global Workforce Management Software Market Size and Growth Rate (2021-2027)
Table Global Workforce Management Software Market Size (Million USD) by Regions (2021-2027)
Figure Global Workforce Management Software Market Size Share (2021-2027)
Figure Global Workforce Management Software Market Size Share by Regions in 2027
Figure United States Workforce Management Software Revenue (Million USD) and Growth Rate (2021-2027)
Figure Europe Workforce Management Software Revenue (Million USD) and Growth Rate (2021-2027)
Figure China Workforce Management Software Revenue (Million USD) and Growth Rate (2021-2027)
Figure Japan Workforce Management Software Revenue (Million USD) and Growth Rate (2021-2027)
Figure Southeast Asia Workforce Management Software Revenue (Million USD) and Growth Rate (2021-2027)
Figure India Workforce Management Software Revenue (Million USD) and Growth Rate (2021-2027)
Table Global Workforce Management Software Market Size (Million USD) by Type (2021-2027)
Figure Global Workforce Management Software Market Size Share by Type in 2021
Figure Global Workforce Management Software Market Size Share by Type in 2027
Table Global Workforce Management Software Market Size (Million USD) by Application (2021-2027)
Figure Global Workforce Management Software Market Size (Million USD) by Application in 2021

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